Terms and Condition

Terms and Conditions



Free Shipping

Hazoorilal provides free delivery/shipping on all items within India.

Transit Insurance

All goods will be fully insured by the company until they reach your doorstep, so your purchase is 100% safe.

14 day money back policy*

100% Refund

Our 14-day Money Back Policy gives you time to make sure your purchase is perfect.

Once the product is returned under our 14 Day Money Back policy, it would be checked for any tamper by the Quality control department (QC).

The product will be acceptable in perfect condition with all the tags and protective material intact. Any product returned with any kind of wear and tear or with tampered tag will not be covered under this policy.

The funds will be credited to your Hazoorilal e-shop account. You may keep it for future shopping or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.

2. For all other orders, the amount will be credited to the payment source   (Credit Card/Debit Card /Net Banking).

Free Returns

The company has a return facility for exchanges, or refunds for all products within the 14-day money back policy.

The product once received and after the QC measures, your refund or new item will be processed shortly. Any product returned with any kind of wear and tear or with tampered tag will not be covered under this policy.

Lifetime Exchange & Buy-Back Policy:

We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from us, within India. The product can be returned for buy- back or exchange on the basis of its current market value.

The value of the exchanged product after deductions will be credited to your e shop account with us. This remains valid can be used to purchase anything on our e-Shop.

If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.

Jewellery returned shall go through the Quality control procedure in order to process the credit /refund as per the mentioned categories.

CATEGORY

EXCHANGE VALUE

BUY BACK VALUE

Diamond & Gemstone Jewellery

85% of the value of jewellery (before tax amount shown in invoice)

80% of the value of jewellery (before tax amount shown in invoice)

Kundan/Polki Jewellery

80% of the value of jewellery (before tax amount shown in invoice)

75% of the value of jewellery (before tax amount shown in invoice)

Gold Jewellery

100% of net gold value at current market rate

100% of net gold value at current market rate

Customer Care

In case you need any help or have any queries/suggestions/feedback

We can be reached at eshop@hazoorilaljewellers.com or at +919100073000 between 10 am 8 pm, 7 days a week.

Our registered office address is:

Hazoorilal Jewellers Pvt. Ltd.-M-44, M block Market, Greater Kailash – I, New Delhi-110048, India

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