faq

FAQ's

About Hazoorilal By Sandeep Narang - Eshop

  • Who are we?

For over 68 years Hazoorilal has been a jeweller who has cherished the importance of heritage, style and innovation. The brand Hazoorilal was founded by Late Shri Hazoorilal Narang in the year of India’s independence. Spearheaded now by Sandeep Narang, Chief Designer and Managing Director, the brand now serves 3rd generation of clientele.

  • What makes ‘Hazoorilal By Sandeep Narang’ different? 

We are different because we offer you an elegant range of fine jewellery designs and a unique and hassle free online shopping experience that you will cherish for a lifetime.

  • Where is ‘Hazoorilal By Sandeep Narang’ located? 

We are located in New Delhi, the capital city of India.

  • Do you offer any additional discounts? 

Our all-inclusive MRP mentioned on our website is the final price.

  • Do you sell gift cards or gift certificates? 

You may purchase our gift card from our website www.hazoorilaljewellers.com/eshop

You may also contact our Customer Care team at +919100073000 or eshop@hazoorilaljewellers.com and they will help you with customized gift card for personal and corporate gifting.

  • I can't find the piece I wanted on the site anymore. Can I still order it? 

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact ‘Hazoorilal By Sandeep Narang’ Customer Care team.

 

 

Delivery

  • How much does it cost me to have a ‘Hazoorilal By Sandeep Narang’ product delivered to my home?

‘Hazoorilal By Sandeep Narang’ provides free shipping on all items within India.

  • What is the estimated delivery time? 

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you subject to business working days.

  • How will the delivery be done? 

We process the national delivery only through reputed insured couriers specialised for fine jewellery like BVC. Please check if we deliver to your pin code. If there is no courier service available in your area, we do apologize for the inconvenience caused.  

  • How safe is my product? 

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like BVC for orders within India. Please do not accept any package that has been tampered with.

  • Does ‘Hazoorilal By Sandeep Narang’ deliver internationally? 

Currently, we take orders for delivery only in India.

  • Can I change my shipping address after I have place an order? 

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Care team at +919100073000 for assistance.

For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.

  • Customer Care 

In case your queries were unanswered contact our 'Customer Care' team at +919100073000

  • Do you ship to my location (Pin code)?  .

Click Here to chat with us if product delivery is not showing on your pincode.

  • Is Cash on Delivery(COD) available for my location (Pin code)? 

Click Here to chat with us to check Cash on Delivery (COD) availability at your location.

 

Please note that we accept Cash on Delivery for maximum amount of INR 49,999/-

 

 

Returns and Exchanges

  • What is your Money Back Policy? 

Our 14-day Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we assure to provide you with a full refund or exchange.

We can only accept the product without custom engraving, in its original condition and with the invoice. 

  • Will you withhold some shipping charges when I return the product within 14 days? 

All shipping charges will be borne by us.

  • Will I have to pay for shipping the product back to you? 

We offer Free Return Shipping. You'll receive complimentary return shipping on all exchanges or refunds for all products within the 14-day money back policy.

  • How do I return the product to ‘Hazoorilal By Sandeep Narang’ within 14 days? 
  1. If you would like to return/exchange your purchase please click return option on the website or else you can contact our Customer Care team at +919100073000.
  2. As soon as we receive your request we will initiate with our shipping partner to pick up the parcel from you.
  3. Secure your jewellery with the original packing materials and invoice in the original packaging as received by you upon purchasing the jewellery.
  4. Once your returned item is received by ‘Hazoorilal By Sandeep Narang’, your refund or new item will be processed.
  • What is your Exchange & Buy-back Policy? 

We offer a Lifetime Exchange & Buy-back on all purchases made from ‘Hazoorilal By Sandeep Narang’, within India. The product along with the original invoice, can be returned for buy-back or exchanged based on its current market value, with deductions towards making charges. 

 

JEWELLERY

  • Can I commission a custom design? 

Please call our Customer Care team and they shall be glad to assist you.

  • Can I get the jewellery in a different gemstone or metal not offered on ‘Hazoorilal By Sandeep Narang’? 

Please call our Customer Care team and they will help you with possible choices. 

  • Can I order a ring in a size that isn't offered on the site? 

You can place an order for custom size with assistance of our Customer Care team and they shall be glad to assist you.

  • Does ‘Hazoorilal By Sandeep Narang’ sell Conflict Free diamonds? 

‘Hazoorilal By Sandeep Narang’ uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

  • What will my packing be like? 

Your jewellery will arrive in exclusive ‘Hazoorilal By Sandeep Narang’ gift boxes.

  • Is my jewellery authentic ? 

All diamond and gemstone jewellery bought from ‘Hazoorilal By Sandeep Narang’ is authentic and all gold jewellery bought from ‘Hazoorilal By Sandeep Narang’ is BIS hallmarked. 

  • I lost my jewellery invoice, can I get a duplicate? 

Yes we can arrange a duplicate for you. It will come with copy/duplicate written across the invoice. 

  • Can I re-size my Ring? 

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If the changes require any addition of gold we will only charge you the additional price.

 

 

Making an online purchase

  • How should I place an order online? 

Please follow these simple steps: 

  1. Select your piece of Jewellery and 'Add to your Shopping Bag'.
  2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.
  3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
  4. Enter your shipping details and continue to the Payment Options.
  5. Select your Mode of Payment and Place the order.
  6. You will receive an order confirmation email to the e-mail you provided while placing your order.
  • Can I order by phone? 

Sure. You can browse through our designs on the website and order your selected design by phone. Our Customer Care representative would help you place the order. Please contact them at +919100073000

  • Will I get an order confirmation? 

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

  • How to Cancel an Order? 

Please click return option on the website or else you can contact our Customer Care team at +919100073000.

  • How do I track my order after it has been shipped? 

Please log in to your Hazoorilal account and track your order in the "Order History" section of your account.

 

Payments

  • How do I make a payment for a ‘Hazoorilal By Sandeep Narang’ purchase? 

‘Hazoorilal By Sandeep Narang’ offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.

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